Presence & Website Service Agreement

Presence — $199 per month.

• Claim, verify, and secure your Google Business Profile, and remove managers you do not recognize.
• Set up categories, services, hours, description, attributes, and photos.
• Publish posts and fresh photos weekly.
• Run a review-request system and draft replies to reviews for your approval.
• Send a weekly plain-language report on rankings, reviews, and competitors.

Presence + Website — $299 per month, plus a $399 setup fee.

• Everything in Presence.
• Build a mobile-first website for your business within about 7 business days of receiving your materials, and keep it hosted, secured, and updated.
• Keep your menu, services, hours, and contact details current on the site.
• Link the site from your Google Business Profile.

Growth — $499 per month, plus a $399 setup fee.

• Everything in Presence + Website.
• Add new service or area pages monthly.
• Keep your listing consistent on 40+ directories.
• Track named competitors and hold a monthly strategy call.

Website Only — $199 per month, plus a $399 setup fee.

• The website build, hosting, security, and upkeep described under Presence + Website, on a domain we register.
• Reasonable content refreshes when your hours, services, or contact details change.
• No Google Business Profile management. Presence plans add that.

We may improve or substitute deliverables of equal or greater value with notice. We will not reduce them without your agreement.

• Plans bill monthly in advance by card through Stripe and renew automatically each month until you cancel.
• The setup fee is non-refundable. It pays for work we do before the first month ends: claiming and rebuilding your profile and building your site.
• Setup fee deferral (6-month option). If you choose the 6-month option at checkout, we defer the setup fee instead of charging it. After your sixth consecutive monthly payment, the deferred setup fee is forgiven in full. If your plan ends for any reason before the sixth monthly payment, whether you cancel or we cancel for non-payment, the deferred $399 setup fee becomes due immediately, and you authorize us to charge it to the card on file.
• If a payment fails we will notify you and retry for 10 days. We may pause work, and take the website offline, until payment is resolved. 30 days of non-payment is treated as cancellation by you.
• Prices are fixed for as long as your plan stays active. We may change prices for new terms with 30 days' written notice.

• You can cancel anytime. Cancellation takes effect at the end of the current billing period. We do not prorate or refund partial months.
• Cancel by email to hello@pnlrankandrecovery.com or through the billing portal link in any receipt. No phone call required.
• We can cancel with 30 days' written notice. If we do, no deferred setup fee is owed.
• Within 14 days after cancellation we remove your name, contact details, photos, reviews, and business-specific copy from any site we operate for you, and we send you an export of your materials on request.

Yours, always: your Google Business Profile and its reviews; your photos, logo, and anything you supply; your business name, phone, and email; your customer list; and the words on the site that describe your specific business, which we export to you on request.

Ours:the website domain we register for your site, its registration, and its search history; the site's design, code, templates, and hosting; and our reports, tools, and methods.

While subscribed you have a license for the site to represent your business, and we will not use that site or domain for a competitor of yours in your city while your plan is active.

Buyout. At any time while subscribed, or within 60 days after cancelling, you may buy your site for a one-time $3,000. We move the complete site to a domain registered in your name, hand over logins and files, and the original domain stays ours. After buyout, hosting is your responsibility or available from us under a separate plan.

• You will add us as a Manager on your Google Business Profile and keep yourself as Primary Owner. We never ask to be made owner.
• You will give us the materials we ask for (photos, menu or service list, hours, contact numbers) within 10 days and tell us when they change.
• Everything you give us is accurate and yours to use, including any claim about licensing, insurance, or certifications.
• You will not ask us to post fake reviews, buy reviews, or misrepresent your business, and we will refuse if you do.

We do the work described above every month. We do not promise any particular ranking, position, number of calls, customers, or revenue, and we do not promise a number-one position. Google decides rankings, changes its rules without notice, and can suspend or edit profiles on its own. No one can guarantee results on Google, and anyone who does is misleading you.

We are not responsible for Google suspensions, verification requirements, review removals, outages, or policy changes, or for problems caused by hosting providers, registrars, or other third parties we do not control. We will help you work through them as part of your plan.

To the fullest extent the law allows:

• Our total liability to you for anything arising from this agreement is capped at the amount you paid us for the last billed month before the claim arose.
• Fees for work already delivered are earned when delivered and are not recoverable, refundable, or subject to offset. This includes the setup fee and every monthly fee for a month in which we performed the plan's work.
• Neither of us is liable to the other for indirect, consequential, or incidental damages, including lost profits or lost business.
• You will cover us for claims that arise from materials or instructions you gave us, including content that infringes someone else's rights.

• Talk first. Either of us must send the other a written description of the problem and allow 30 days to fix it before starting any proceeding.
• Binding arbitration. Any dispute not resolved that way will be settled by binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, by a single arbitrator, in Hardeman County, Tennessee or by video. The arbitrator's decision is final and enforceable in court.
• Jury and class waiver. Both of us give up the right to a jury trial and agree that disputes are resolved individually, not as a class or group.
• Small claims carve-out. Either of us may bring an individual claim in small claims court instead.
• This agreement is governed by the laws of the State of Tennessee.

• This is the whole agreement between us for these plans. It replaces any earlier quotes or conversations.
• We may update this agreement with 30 days' notice by email. Continuing your plan after that date means you accept the update. Updates never change the price of an active plan without your agreement.
• If any part of this agreement is unenforceable, the rest still applies.
• Notices go to hello@pnlrankandrecovery.com and to the email you gave at checkout.