Terms of Service

By accessing or purchasing services from PNL Rank & Recovery("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use our services.

We may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

PNL Rank & Recovery offers two AI-powered services for local businesses:

• LocalRank Agent — an automated weekly reporting service that tracks your Google local pack and organic rankings, competitor positions, and review data, then delivers a formatted HTML report to your inbox on your chosen day.
• Lead Recovery Agent — a lead-list auditing and reactivation service for dormant inquiries. Depending on the data available and the approved campaign, services may include database cleanup, suppression processing, eligible email outreach, direct-mail campaign preparation, response-page collection, permission-based follow-up routing, warm-lead notifications, and recovery reporting. Not every submitted record will qualify for outreach, and not every communication channel will be available for every record.

LocalRank Agent is billed monthly on a recurring basis at the rate selected at checkout (Starter, Pro, or Agency). Your subscription renews automatically each month until cancelled.

Lead Recovery Agent is billed as a $500 one-time setup fee plus a $250/month recurring subscription. The setup fee covers the initial lead-list audit, channel classification, and onboarding. The monthly subscription covers ongoing lead processing, eligible-channel reactivation, and reporting, and renews automatically each month until cancelled. Direct-mail design, address processing, printing, postage, and mailing-vendor expenses are not included in the setup fee or monthly subscription and are quoted and approved separately.

All payments are processed securely via Stripe. We do not store your payment card details. By providing payment information you authorize us to charge the applicable fees.

Prices are displayed in USD and are subject to change with 14 days' notice for existing subscribers. Failure to pay may result in service suspension.

You may cancel your LocalRank Agent subscription at any time by emailing hello@pnlrankandrecovery.com. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not offer prorated refunds for partial months.

You may cancel your Lead Recovery Agent subscription at any time by emailing hello@pnlrankandrecovery.com. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial months. The $500 setup fee is non-refundable once onboarding has been completed and outreach has begun.

If you believe there has been a billing error, contact us within 30 days of the charge and we will investigate promptly.

You agree to:

• Provide accurate business information, including your correct business name, location, and email address.
• For Lead Recovery: provide lead data that was lawfully obtained and may lawfully be processed for the requested service; accurately identify the original source and approximate age of the records; disclose known opt-outs, do-not-contact requests, complaints, wrong numbers, deceased contacts, and other suppression information; provide original consent or disclosure records when telephone or SMS follow-up is requested; not characterize possession of a telephone number or a prior inquiry as documented SMS permission; review and approve campaign identity, offer, direct-mail copy, and response-page content before launch; contact interested leads only through the channel they selected or otherwise authorized; promptly report additional opt-outs or complaints so suppression records can be updated; and not submit purchased, scraped, or unlawfully acquired prospect lists unless explicitly reviewed and accepted in writing.
• Not use our services for any unlawful purpose or in violation of any applicable law, including the CAN-SPAM Act, GDPR, or applicable state anti-spam laws.
• Maintain the confidentiality of any account credentials provided to you.

Email: Eligible commercial email campaigns use accurate sender information, non-deceptive subject lines, an identifiable sender, a functioning unsubscribe method, bounce handling, and suppression procedures. Outreach is sent from jeremy@pnlrankandrecovery.com on your behalf and is compliant with the CAN-SPAM Act. Opt-out requests are honored and the contact is removed from further outreach within 10 business days.

Direct mail: Direct-mail campaigns may require third-party address processing, printing, postage, mailing, and delivery services. You approve all quoted third-party costs before purchase.

Telephone and SMS: PNL Rank & Recoverydoes not treat possession of an old telephone number, a prior inquiry, or a past business relationship as automatic permission for a new marketing SMS campaign. Calls or texts are used only where you supply adequate documented authority for the intended channel or the recipient provides a new recorded request through the recovery campaign. When SMS is used with an opted-in recipient, every message includes STOP opt-out instructions and HELP information where applicable; recipients who reply STOP are immediately suppressed from all future SMS outreach; message frequency varies by campaign; and standard message and data rates may apply depending on the recipient's carrier plan.

Opt-outs and suppression: Known unsubscribe, STOP, do-not-contact, wrong-party, deceased, invalid, and complaint records are suppressed from applicable future outreach. You must provide all known suppression information and must inform us of new opt-outs received directly.

No guarantee of eligibility: we may exclude any record or channel that lacks sufficient documentation, appears inaccurate, presents elevated risk, or does not fit the approved workflow. No guaranteed result: Lead recovery does not guarantee delivery, response, appointment, conversion, or revenue.

You are responsible for ensuring you have a lawful basis to contact the leads you submit. PNL Rank & Recovery is not responsible for legal liability arising from lead lists that you provide in violation of applicable law, including the TCPA or CAN-SPAM Act.

LocalRank reports reflect data retrieved from third-party search data providers at the time of the query. Google search results vary by location, device, search history, and algorithm changes. Rankings shown in your report represent a point-in-time snapshot and may differ from what any individual user sees.

We do not guarantee any specific ranking position, improvement, or business outcome. Our service provides data and intelligence — what you do with it determines results.

Reports, templates, and materials we produce are licensed to you for your internal business use only. You may not resell, sublicense, or distribute our reports or service outputs to third parties without our written permission.

Data and lead lists you provide remain your property. By submitting them, you grant us a limited license to process them solely to perform the contracted services.

To the fullest extent permitted by law, PNL Rank & Recovery and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the amount you paid us in the 90 days preceding the claim.

You agree to indemnify and hold harmless PNL Rank & Recovery and its operators from any claims, losses, damages, or expenses (including reasonable legal fees) arising out of your use of the services, your violation of these Terms, or your violation of any third-party rights, including but not limited to violations arising from lead lists you provide.

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Tennessee, and you consent to personal jurisdiction in that venue.

Questions about these Terms? Reach us at hello@pnlrankandrecovery.com.